AutoSport Return Policy:
Easy 30 Day Return Policy:
At AutoSport we pride ourselves on providing quality products, superior customer service, and an easy return process if you don’t like something.
We have all bought things at one point or another and thought it would be great, bought two by accident, or heck just wanted to test a few options out and return the least favorite. We get it and have tried to make our return process as simple as possible.
Almost all of our products including custom-fit vehicle application products can be returned within 30 days of receiving the merchandise as long as returned in like-new condition. Custom-fit items returned will be subject to a restocking fee. AutoSport does not pay for return shipping though unless the error was on our side. Some people get upset by this, but keep in mind in most cases we shipped it free to you and if you bought something at a brick & mortar store the store won’t pay for your gas to bring the items back either. Before you send anything back to us though contact us at [email protected] so that we can give you a return authorization code.
Unfortunately though there are some return exceptions that cannot be returned once purchased. Any embroidered/logo item, tailormade sheepskin product (seat cover or floor mats), Dr. ColorChip, and select car covers (weathershield, sunbrella, or Formfit) cannot be returned unless there is a manufacture defect in which we can issue a replacement.
We do recommend on any custom-fit product especially embroidered/sheepskin products that you request free color/fabric swatches ahead of time to make sure you are happy with both the color and feel on the products you are ordering.
On universal items returned within the 30-day return window in like-new condition we will not charge a restocking fee. On any custom-fit or semi-custom-fit item returned within 30-days there will be a 15% restocking fee as those are more specialized orders and made-to-order. Even custom-fit/semi-custom orders canceled before shipping, but after production will be subject to a restocking fee. Any returns after the 30 days will be evaluated on a case-by-case basis and may be subject to additional restocking fees or may be refused. Please contact [email protected] regarding returns after 30 days.
Please make sure all merchandise is returned in like-new condition. If you return any merchandise to us that is dirty, filthy, and not in re-sellable condition we will deny the return and ship the merchandise back to you or we will deduct up to a 30% restocking fee from the return. Our customer service team will contact you if this issue comes up and will try to work with you to find the best possible option. We do prefer to avoid this situation so try and make sure you disclose these details before you get your return authorization. You can always call or email us with pictures at [email protected] for us better assist/advise you on your return.
AutoSport Lifetime Floor Mat Guarantee:
On select floor mats that feature a lifetime guarantee we want you to make sure you get full use of your floor mats for as long as you own your vehicle. Should these floor mats ever fail you and split, crack, or tear we will replace your floor mats Free of Charge. Replacement floor mats do need to be for the same vehicle and color as the original. If the same mats or color are not available, we will work with you on another set of equal or greater value.
For all floor mat replacements, we will need the original order #, detail description of the problem including which mat is effected, and at very least a photo of the problem. All replacement claims may take up to 5 business days to evaluate for approval. Please contact [email protected] with any replacement requests.
*Custom-Tailored Sheepskiin Floor Mats are excluded from the lifetime warranty though.
How To Send Returns Back:
Once you have contacted us for an RMA# & address for return you can send the return merchandise back to us the best way for you (USPS, FedEx, UPS, etc…). Hold onto your tracking information as you may need it if your carrier doesn’t deliver it to us. On the outside of the package simply write the RMA# and if possible include a brief note on the inside of the package detailing any issues you had. You are welcome to return for any reason, but the feedback helps us better evaluate our products going forward. If you refuse a package and ship back to us on our account we will deduct the return shipping from your return unless you refused for shipping damages to your order.
How To Improve The Order Experience:
We recommend on any custom-fit fabric item to request a free fabric swatch when available. We want to make sure you are happy with the color and feel of what you purchase before you buy. So anytime you want a fabric swatch contact us at [email protected] with your request and we will get a sample in the mail to you at no charge.
Now we know that sometimes you want to purchase an item while it is on sale so you just order while the deal is hot. If that is a concern at all when requesting swatches just let us know and we will give you an exclusive discount offer to extend that deal for 30 days so that you can feel confident in your purchase.
Defective, Wrong Item Sent, or Damaged on Delivery Replacement:
We do our very best to make sure that a 100% of all orders are nothing but the best, but occasionally in manufacturing something does go wrong. If you receive a defective product from us contact us within the 30-day return window from when the merchandise was delivered to you. To better understand the problem, we may ask you some questions such as what is the MPN # on the package you received or even specific fitment details to your vehicle to make sure we sent you the correct pattern. Every Year/Make/Model has dozens of patterns depending on seat configuration, transmission, etc... so these questions just help us better understand what went wrong. If we made an error and sent you a defective item, wrong color, or wrong pattern we will send you a free label to ship the merchandise back to us as well as send you the correct replacement.
As much as we try and ensure superior quality we cannot control how our shipments get handled in transit by carriers like FedEx, UPS, or USPS. If you receive a product damaged just give us a call or email us at [email protected]. We may need to get some details of the damage such as outside package, tape, and the actual damage, so hold onto the packaging while we file a claim with the shipping carrier. If possible, please provide a photo of the damage and box. We will do our best to get all damage claim issues resolved as quickly as possible.
Customer Service Phone: 800-953-0814
Customer Service Email: [email protected]
Speak to a Manager: [email protected]