AutoSport Return Policy:
At AutoSport we pride ourselves on providing quality products, superior customer service, and an easy return process if you don’t like something.
* Returns must be made within 14 days of receiving item.
* Returns with original invoice or receipt will be refunded in the original tender.
* Returns must be undamaged and complete with original packaging
Unfortunately, though there are some return exceptions that cannot be returned once purchased.
- Any embroidered/logo item
- Tailor-Made Sheepskin product (seat cover or floor mats)
- Dr. ColorChip,
- Select car covers Weathershield, Sunbrella, and Formfit cannot be returned unless there is a manufacture defect in which we can issue a replacement.
We do recommend on any custom-fit product especially embroidered/sheepskin products that you request free color/fabric swatches ahead of time to make sure you are happy with both the color and feel on the products you are ordering.
On universal items returned within the 14-day return window in like-new condition we will not charge a restocking fee. On any custom-fit or semi-custom-fit item returned within 14-days there will be a 15% restocking fee as those are more specialized orders and made-to-order. Even custom-fit/semi-custom orders canceled before shipping, but after production will be subject to a restocking fee. Any universal returns after the 14 days will be evaluated on a case-by-case basis and may be subject to a restock fee starting at 15% after the first 14 days and adding an additional 5% each 14 days after or may be refused. Any custom-fit or semi-custom fit items cannot be returned after 14 days unless there is a warranty issue. Please contact [email protected] regarding returns after 14 days.
Please make sure all merchandise is returned in like-new condition. If you return any merchandise to us that is dirty, filthy, damaged, and not in resell-able condition we will deny the return and ship the merchandise back to you or have you send a call tag for it. Our customer service team will contact you if this issue comes up and will try to work with you to find the best possible option. We do prefer to avoid this situation so try and make sure you disclose these details before you get your return authorization. You can always call or email us with pictures at [email protected] for us better assist/advise you on your return.
Most of our custom fit items come with a manufacturer warranty. We suggest you hold onto your paperwork from the manufacturer and your order information to benefit from the warranties offered. The warranty will be for the same vehicle, color, and item. We will ask for your order information, pictures, and the manufacturer may ask for you to return the item for inspection.
Please contact [email protected] with any warranty requests.
HOW TO SEND RETURNS BACK:
To return an item, call 800-788-4495 and ask for your RGA number. Please have your invoice number and other purchase information ready. Once you have obtained an RGA number, place item in original packaging and include a note with the reason for the return.
RGA numbers are valid for 14 days only. If your item is received after 14 days it will be returned to sender.
If you do not have original paperwork, please include a letter with your returned items that includes the following information
Item number or description
Reason for return
If you refuse a package and ship back to us on our account, we will deduct the return shipping from your return unless you refused for shipping damages to your order. If you refuse the package and it goes back to the manufacturer it may slow your refund by a month.
HOW TO IMPROVE THE ORDER EXPERIENCE:
We recommend on any custom-fit fabric item to request a free fabric swatch when available. We want to make sure you are happy with the color and feel of what you purchase before you buy. So anytime you want a fabric swatch contact us at [email protected] with your request and we will get a sample in the mail to you at no charge.
Now we know that sometimes you want to purchase an item while it is on sale, so you just order while the deal is hot. If that is a concern we can place your order on hold until you can confirm the swatch.
DEFECTIVE, WRONG ITEM SENT, OR DAMAGED ON DELIVERY REPLACEMENT:
We do our very best to make sure that a 100% of all orders are nothing but the best, but occasionally in manufacturing something does go wrong. If you receive a defective product from us contact us within the 14-day return window from when the merchandise was delivered to you. To better understand the problem, we may ask you some questions such as what is the MPN # on the package you received or even specific fitment details to your vehicle to make sure we sent you the correct pattern. Every Year/Make/Model has dozens of patterns depending on seat configuration, transmission, etc... so these questions just help us better understand what went wrong. If we made an error and sent you a defective item, wrong color, or wrong pattern we will send you a free label to ship the merchandise back to us as well as send you the correct replacement.
As much as we try and ensure superior quality we cannot control how our shipments get handled in transit by carriers like FedEx, UPS, or USPS. If you receive a product damaged just give us a call or email us at [email protected]. We may need to get some details of the damage such as outside package, tape, and the actual damage, so hold onto the packaging while we file a claim with the shipping carrier. If possible, please provide a photo of the damage and box. We will do our best to get all damage claim issues resolved as quickly as possible.
Customer Service Phone: 800-953-0814
Customer Service Email: [email protected]