Bike Racks

Frequently Asked Questions


Quickly Jump to FAQ's

Why is a particular "AutoSport Custom Fit" item not available for my vehicle?
What is a "Drop Shipment"?
Do you ship internationally?
Is it safe to order online?
How long will it take to get my order?
What types of payment are accepted?
Do I have to add tax to my order?
How long has AutoSport Catalog been in business?
How willI know if my order has been shipped
The fine print on your latest email offer indicated that "some exclusions apply" to the sale. What does that mean?
Why is there an additional shipping charge on my order.
The website says my order ships via "Truck Freight". What does that mean?
Why won't my promotion code work in checkout?


 

Why is a particular "AutoSport Custom Fit" item not available for my vehicle?
We offer products to fit most, but not all, vehicles. Our product offering is limited to those available from our manufacturers, for new model-year vehicles it may take 6 months for the manufacturer to develop the product. If you can't find your vehicle in our on-line database, please contact us for availability at [email protected].

What is a "drop shipment"?
A drop shipment is any item that is sent directly from one of our manufacturer's facilities instead of shipping from our warehouse. Our custom fit items and larger items make up the bulk of this kind of shipment. A drop shipment should arrive no more than 3 weeks from the date ordered. If you should need to return such an item, please send it to AutoSport and not to the manufacturer. Please note: Personalized (monogrammed) items are non-returnable unless defective.


Do you ship internationally?
We currently ship only to the U.S. and U.S. possessions.

Sorry, we cannot send orders to APO and FPO addresses.

Is it safe to order online?
Absolutely! Our order process is encrypted using Secure Sockets Layer (SSL) technology. All of your personal information including name, address, and credit card number are encrypted so it cannot be read as the information travels across the Internet. To learn more about this technology, visit our Privacy and Security page. Ordinary E-mail is not so encrypted, so it is not advisable to place orders through or transmit your credit card number via E-mail.

How long will it take to get my order?
We do our best to get orders to you as quickly as possible. Order shipping times depend on if you order Custom-Fit or Stock merchandise. Most Custom-Fit products are made to order and take any where from 1-3 weeks for delivery. There are some Custom-Fit products which take longer, but we call that out in the copy. Most stock merchandise ships within 1-3 business days depending on what time the order is placed. Every order is different, but if you have any questions or concerns call us at 800-953-0814 or email [email protected]

What types of payment are accepted?
We proudly accept PayPal and the following credit cards: Visa, MasterCard, American Express, and Discover. You may use a personal check or a money order if you mail in your order.

Do I have to add tax to my order?
We collect sale tax for residents of the following states: California at 7.5%, Colorado at 2.3%, Florida at 6.0%, Virginia at 5.3%, and Texas at 6.25%

How long has AutoSport been in business?
AutoSport was a natural extension of International Auto Parts, which had been offering parts for Alfa Romeo, Fiat and Lancia cars since 1971. AutoSport offers accessories for all types of cars, trucks and SUV's to customers now in the United States and its possessions. The first AutoSport catalog was mailed in 1991.

How will I know if my order has been shipped?
Shortly after placing your order, you will receive a copy of your invoice by email. Upon shipment of all or part of your order you will receive another email confirming the item(s) shipped & shipping address. If you would like a tracking number or have additional questions regarding the status of your order, please give us a call
(800-953-0814) or email us at [email protected]

The fine print on your latest email offer indicated that "some exclusions apply" to the sale. What does that mean?

Certain manufacturers (for example WeatherTech, Husky Liners, Dash Designs, Lloyd Mats, and Covercraft) require that their products do not appear in our sales and promotional offers. We respect their products and their policies, but we also pride ourselves on giving our customers the best value possible. We offer these products at the lowest possible price every day, so even though they're not "on sale," you're still getting the best deal. Additionally, our Price Match Promise means that if you find another authorized retailer offering a better price on any item we sell, we'll match their price down to the last penny.

Why is there an additional shipping charge on my order.

Certain products are very large or heavy to ship and have an additional shipping charge applied. There is a note called out on the product page if this applies to a product you ordered. If you have a free shipping code it will reduce the normal ground shipping, but will not zero out the additional shipping charges.


The website says my order ships via "Truck Freight." What does that mean?
Some of our heavier, bulkier items cannot be transported by standard mail vehicles or home delivery vans. When ordering these items (all of which are clearly marked on our website), there are a few things you'll need to know about Truck Freight shipping procedures.

They're not difficult, but they are different—and we’ll be with you every step of the way to make sure everything goes smoothly. When you place your order, we'll call you and fill you in on all the details—shipping costs, delivery times, procedures, etc. Should you have further questions at ant point, just give us a call at 800-953-0814. We'll be happy to help.

Why won't my promotion code work in checkout?

If you enter a promotion code in your checkout and see this message "Sorry the promotion code you entered is not valid or currently active. Check the spelling, expiration date, and minimum requirements. If you are still having trouble call our customer service team at 800-726-1199 or visit our FAQ's page for more details" there could be a few causes for why the code is not working. Currently our system does not identify the exact reason the code did not work, but we are working on that. If you have any questions or concenrs please don't hesitate to call us or email us.

Reasons Code Might Not Be Working:

  • Something was spelled wrong. Double check your spelling and characters used. (0 {Zero} vs. O)(1 vs. I)
  • The code could be expired. Check the source where you got the code from for any expiration notes.
  • The order minimum's were not met. Check the source where you got the code from for any minimum requirements like $50 minumum or with purchase of a Seat Cover.
  • Items in your cart may be MAP (Minimum Advertising Price). Some products we are not allowed to discount. We don't have a streamline way of knowing which products this is at the moment, but we are working on it. Until then you can see our previous note above on MAP items.