Cargo Carriers

Frequently Asked Questions


Quickly Jump to FAQ's

Why is a particular "AutoSport Custom Fit" item not available for my vehicle?
What is a "Drop Shipment"?
What Does Lifetime Guarantee on Floor Mats Mean?
Do you ship to Hawaii, Alaska, or internationally?
Is it safe to order online?
How long will it take to get my order?
What types of payment are accepted?
Do I have to add tax to my order?
Why can't you ship custom-fit items to PO Boxes?
How long has AutoSport Catalog been in business?
How willI know if my order has been shipped
The fine print on your latest email offer indicated that "some exclusions apply" to the sale. What does that mean?
Why is there an additional shipping charge on my order.
The website says my order ships via "Truck Freight". What does that mean?
Why won't my promotion code work in checkout?


 

Why is a particular "AutoSport Custom Fit" item not available for my vehicle?
We offer products to fit most, but not all, vehicles. Our product offering is limited to those available from our manufacturers, for new model-year vehicles it may take 6 months for the manufacturer to develop the product. If you can't find your vehicle in our on-line database, please contact us for availability at customerservice@autosportcatalog.com.

What Does Lifetime Guarantee on Floor Mats Mean?

Exactly what it sounds like. Your floor mats are guaranteed for life whether you have your vehicle for 2 years or 20 years. We only offer quality floor mats, but our goal is to ensure your floors are always protected. So if your floor mats ever crack, split, or you wear a hole through them just give us a call. You will need to take photos of your floor mats and send them to customerservice@autosportcatalog.com and reference your order you purchased them on. Our lifetime warranty does not cover natural wear and tear or fading. Obviously if the natural wear and tear turns into a crack, split, or hole we will be happy to honor the warranty.

What is a "drop shipment"?
A drop shipment is any item that is sent directly from one of our manufacturer's facilities instead of shipping from our warehouse. Our custom fit items and larger items make up the bulk of this kind of shipment. A drop shipment should arrive no more than 3 weeks from the date ordered. If you should need to return such an item, please send it to AutoSport and not to the manufacturer. Please note: Personalized (monogrammed) items are non-returnable unless defective.
Do you ship to Hawaii, Alaska, or internationally?
We currently ship only to the U.S. and U.S. possessions. Sorry, we cannot send orders to APO and FPO addresses. For orders going to Hawaii or Alaska most orders we can ship however the even with Free Ground Shipping that only removes that standard shipping rates, but still leaves additional charges. We have implemented a $25 standard fee which covers most orders to Hawaii or Alaska, but larger orders may be subject to additional charges. When we process your order we will notify you if there will be an additional charge and if not acceptable we can cancel the order and refund your credit card. You can also call us ahead of time and we can see if additional charges will be required before you place your order so that you are not blind-sided.

Is it safe to order online?
Absolutely! Our order process is encrypted using Secure Sockets Layer (SSL) technology. All of your personal information including name, address, and credit card number are encrypted so it cannot be read as the information travels across the Internet. To learn more about this technology, visit our Privacy and Security page. Ordinary E-mail is not so encrypted, so it is not advisable to place orders through or transmit your credit card number via E-mail.

How long will it take to get my order?
We do our best to get orders to you as quickly as possible. Order shipping times depend on if you order Custom-Fit or Stock merchandise. Most Custom-Fit products are made to order and take any where from 1-3 weeks for delivery. There are some Custom-Fit products which take longer, but we call that out in the copy. Most stock merchandise ships within 1-3 business days depending on what time the order is placed. Every order is different, but if you have any questions or concerns call us at 800-953-0814 or email customerservice@autosportcatalog.com

What types of payment are accepted?
We proudly accept PayPal and the following credit cards: Visa, MasterCard, American Express, and Discover. You may use a personal check or a money order if you mail in your order.

Do I have to add tax to my order?
We collect sale tax for residents of the following states: California at 7.5%, Colorado at 2.3%, Florida at 6.0%, Virginia at 5.3%, and Texas at 6.25%

Why can't you ship custom-fit items to PO Boxes?
Most of our Custom-Fit items are to large to be shipped to PO Boxes. Though some PO Boxes can take larger packages this is not standardized accross all PO Boxes so most of our manufacturers will not ship to a PO Box.

How long has AutoSport been in business?
AutoSport was a natural extension of International Auto Parts, which had been offering parts for Alfa Romeo, Fiat and Lancia cars since 1971. AutoSport offers accessories for all types of cars, trucks and SUV's to customers now in the United States and its possessions. The first AutoSport catalog was mailed in 1991.

How will I know if my order has been shipped?
In most cases once we ship your order we send you tracking information for your order. Since a large portion of our items are custom-made you may receive multiple emails with tracking information. If don't get a tracking number or have additional questions regarding the status of your order, please give us a call (800-953-0814) or email us at customerservice@autosportcatalog.com

The fine print on your latest email offer indicated that "some exclusions apply" to the sale. What does that mean?

Certain manufacturers (for example WeatherTech, Husky Liners, Dash Designs, Lloyd Mats, and Covercraft) require that their products do not appear in our sales and promotional offers. We respect their products and their policies, but we also pride ourselves on giving our customers the best value possible. We offer these products at the lowest possible price every day, so even though they're not "on sale," you're still getting the best deal. Additionally, our Price Match Promise means that if you find another authorized retailer offering a better price on any item we sell, we'll match their price down to the last penny. Now keep in mind this is the final price. So if a competitor is offering a product at $50 and shipping at $9 we will price match to the final price of $59.

Why is there an additional shipping charge on my order.

Certain products are very large or heavy to ship and have an additional shipping charge applied. There is a note called out on the product page if this applies to a product you ordered. If you have a free shipping code it will reduce the normal ground shipping, but will not zero out the additional shipping charges.  Same thing when we run Free Shipping with no minimum specials the free shipping just lowers the ground shipping to zero, but does not elliminate oversize charges.

Some Products that do have additional shipping charges are Garage Mats | Display Mats | Roof Racks | Premium Cargo Liners |


The website says my order ships via "Truck Freight." What does that mean?
Some of our heavier, bulkier items cannot be transported by standard mail vehicles or home delivery vans. When ordering these items (all of which are clearly marked on our website), there are a few things you'll need to know about Truck Freight shipping procedures.

They're not difficult, but they are different—and we’ll be with you every step of the way to make sure everything goes smoothly. When you place your order, we'll call you and fill you in on all the details—shipping costs, delivery times, procedures, etc. Should you have further questions at ant point, just give us a call at 800-953-0814. We'll be happy to help.

Why won't my promotion code work in checkout?

If you enter a promotion code in your checkout and see this message "Sorry the promotion code you entered is not valid or currently active. Check the spelling, expiration date, and minimum requirements. If you are still having trouble call our customer service team at 800-726-1199 or visit our FAQ's page for more details" there could be a few causes for why the code is not working. Currently our system does not identify the exact reason the code did not work, but we are working on that. If you have any questions or concenrs please don't hesitate to call us or email us.

Reasons Code Might Not Be Working:

  • Something was spelled wrong. Double check your spelling and characters used. (0 {Zero} vs. O)(1 vs. I)
  • The code could be expired. Check the source where you got the code from for any expiration notes.
  • The order minimum's were not met. Check the source where you got the code from for any minimum requirements like $50 minumum or with purchase of a Seat Cover.
  • Items in your cart may be MAP (Minimum Advertising Price). Some products we are not allowed to discount. We don't have a streamline way of knowing which products this is at the moment, but we are working on it. Until then you can see our previous note above on MAP items.