Dr. Color Chip Returns/Warranty
THERE ARE NO REFUNDS OR RETURNS FOR CUSTOMERS ORDERING THE WRONG PAINT.
We provide a custom product. Each order is processed individually as it is received for that particular customer. We cannot resell old paint and therefore we do not allow for returns or refunds for any of the following reasons:
- You have changed your mind and no longer want the kit.
- You sold the car.
- You decided to take the car in to have it professionally repaired.
- You couldn’t get the repairs made to your satisfaction.
While we do guarantee the color match of your paint if we have a sample to match to, we can't guarantee that it will repair all types of damage to each individual's satisfaction. We do know that we offer the best product for paint chip repair, and if used properly for this type of damage it will produce excellent results.
COLOR MATCH ISSUES
Our paints are mixed by hand one at a time, and while we're pretty darn good, we can occasionally screw up an order. If it’s our fault, we'll do our best to correct it and ship you another bottle at no charge. If we can't get it right, we'll refund your purchase price upon return of the kit - guaranteed.
PLEASE CONFIRM THE ACCURACY OF THE COLOR MATCH UPON RECEIPT OF YOUR ORDER. WE HAVE A 30 DAY LIMIT ON PRODUCT RETURNS OR ISSUES WITH COLOR MATCH.
In the event you test the paint and determine it is not a good match, we will try to work with you to solve the problem. Please contact us and describe the discrepancy.
DO NOT RETURN THE PAINT KIT UNLESS YOU HAVE BEEN PROVIDED A RETURN AUTHORIZATION NUMBER.
Kits returned to us without this information will be refused and/or will not be refunded.